Thank you for visiting the support section of the website. Please choose which type of support you are looking for from the menu on the left.
Contact Us
322 King Street West 4th Floor
Toronto, Ontario
M5V 1J2 CANADA
Telephone: 877 762 9322
Facsimile: 416-703-8675
Customer Service:
In order to serve you better, please select one of the following options:
- Frequently Asked Questions – we recommend you first browse through these common issues and questions to find an immediate answer
- Send email to customer service – if you did not find your answer in the FAQs we recommend that you send an email to our customer service group. Please note that depending on type and nature of your request it may take up to 24 hours for us to get back to you. Please make sure your email includes the following:
- Type of request (example: Refund request, login issues, bookmarking problems,etc.)
- Copy of your receipt as sent by the system when you purchased the course
- Detailed information describing the issue you are experiencing
- If possible, screenshot of the screen showing the outlined problem (you can take screenshot by holding CTRL key and pressing PRT SCRN button at the same time, then pasting it into your email message)
- Any additional information that may be helpful in resolving the matter
- Weekday Hours: 9:00 AM - 9:00 PM EST
- Saturday Hours: 9:00 AM - 5:00 PM EST
- 1.877.762.9322
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Continuing Education Information Support
For additional information on continuing education approvals and credits, contact NAR's Manager of Education Services at cryan@REALTORS.org.
Please make sure to describe your question in as much detail as possible.
NOTE: You should receive a response within one business day.
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CURRENTLY ON SITE
 Accredited Buyer's Representative / ABR®
ABR® education provides REALTORS® with what they need to stay competitive in today's market. Member benefits such as marketing tools, a referral network and other resources, help to promote their business. Courses for the designation are available both in person and online.
Presented by REBAC (Real Estate Buyer's Agent Council)
Contact REBAC at rebac@realtors.org, 800/648-6224, or visit www.rebac.net.
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 Accredited Land Consultant / ALCsm
The REALTORS® Land Institute serves a unique constituency in the real estate industry – those who broker, lease, sell, develop, and manage land assets, including vacant, transitional land; agricultural and pastureland; timberland; and ranch and recreational properties. Through its rigorous Land University curriculum, the REALTORS® Land Institute confers its Accredited Land Consultant (ALCsm) designation to only those real estate practitioners who achieve the highest level of education, experience, and professionalism.
Presented by the REALTORS® Land Institute (RLI)
Contact RLI at RLI@realtors.org, 800/441-5263, or visit www.RLILand.com.
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 Certified International Property Specialist / CIPS®
The Certified International Property Specialist Network (CIPS Network) comprises 2,500 real estate professionals from 50 countries and is the specialty membership group for global business practitioners of the National Association of REALTORS®. The CIPS® designation prepares REALTORS® to service the growing international market in their local community by focusing on culture, exchange rates, investment trends, and legal issues.
Presented by the NATIONAL ASSOCIATION OF REALTORS®
Contact Information Central at NAR International, 800/874-6500, ext. 8369, or visit CIPS Education.
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 NAR's Green Designation / GREEN
The National Association of REALTORS® created NAR’s Green Designation to provide ongoing education, resources and tools so that real estate practitioners can successfully seek out, understand, and market properties with green features. The course curriculum requires completion of a 12hr Core Course and a 6hr Elective Course in either residential, commercial, or property management. All courses are available in live lecture and online formats. NAR’s Green Designation gives designees the tools to become a community leader and resource in sustainable issues.
Presented by The Green REsource Council
Established by the National Association of REALTORS® (NAR), the Green REsource Council serves real estate professionals by providing comprehensive training and access to cutting-edge resources and tools as well as promoting green excellence, leadership, and consumer awareness within and across multiple real estate disciplines. Practitioners who complete the 3-day program are awarded NAR's Green Designation, the only green training program recognized by the NAR. For information on the Green Designation, e-mail greendesignation@realtors.org, call 800/498-9422, or visit www.GreenREsourceCouncil.org.
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 Seniors Real Estate Specialist, SRES®
The SRES® Designation program educates REALTORS® to profitably and ethically serve the real estate needs of the fastest growing market in real estate, clients age 50+. By earning the SRES designation you gain access to valuable member benefits, useful resources, and networking opportunities across North America and Canada to help you in your business.
Presented by SRES Council
Call 800/500-4564 or visit www.seniorsrealestate.com.
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NAR Family Certifications
 At Home With Diversity / AHWD®
A ground-breaking professional education initiative designed to provide America's real estate professionals with training and tools to expand their business as well as home ownership opportunities for more Americans. AHWD certification relays to the public that those certified have been professionally trained in and are sensitive to a wide range of cultural issues inviting a wider volume of business from a greater variety of cultures.
Presented by NATIONAL ASSOCIATION OF REALTORS®
For more information on this course and its business principles, please contact Diversity, 800/874-6500 ext. 8393, or visit At Home With Diversity.
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 Real Estate Professional Assistant / REPA
REPA is a comprehensive two-day certificate course that provides an intensive introduction to the real estate business and to the specific ways support staff can become valuable assets to their employers. Every administrative employee in the brokerage office, from listing secretary to the personal assistant, will benefit tremendously from this quick-start program.
Presented by NATIONAL ASSOCIATION OF REALTORS®
For more information, visit the Real Estate Professional Assistant Web site.
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 Resort & Second-Home Property Specialist / RSPS
RSPS certification is offered by NAR Resort for resort and second-home professionals around the world. REALTORS® specializing in resort and second-home markets and interested in demonstrating their knowledge and expertise should pursue the RSPS certification. The RSPS core certification requirement includes the NAR Resort & Second-Home Market Course. RSPS applicants will also choose from twenty three different elective choices including courses from the NAR Education Matrix and the NAR Resort Symposium held every 18 months.
Presented by NATIONAL ASSOCIATION OF REALTORS®
For more information, call NAR Resort 312/329-8393 or visit the NAR Resort Web site.
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 Short Sales and Foreclosures Resource / SFR
REALTORS® with the SFR certification can be a trusted resource for short sales and foreclosures. Your ability to close short sales and foreclosures depends in part on your confidence in seeing these transactions through. Begin building your confidence today with SFR!
Presented by NATIONAL ASSOCIATION OF REALTORS®
For more information e-mail SFR@realtors.org, call 877/510-7855, or visit www.realtorSFR.org.
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 Transnational Referral Certification
The goal of this certification offered by the International Consortium of Real Estate Associations (ICREA) is to prepare real estate professionals to make and receive compensated referrals using the Transnational Referral system developed by NAR and the International Consortium of Real Estate Associations (ICREA). Students will learn how to integrate international referrals, resulting in increased income, into their business plans. When you are involved in an international referral, as a referring or receiving agent, the Transnational Referral Certification demonstrates to other real estate professionals that you are well versed in the procedures of the Transnational Referral system, have pledged to follow a code of conduct in business dealings, and expect that compensation, paid in a timely manner, will be an integral part of the transaction.
Presented by ICREA
For more information visit NAR International: Transnational Referral Certification
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Customer Service FAQ:
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How can I view my purchase history and other account information? |
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To view your purchase history go to http://www.learninglibrary.com/REALTORuniversity and log into your account. Click on ‘Learner Profile” link and then select “View Billing and Order History’. The next screen allows you to change your billing address as well as display all the products you have purchased and along with your receipts
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| 2. |
NAR members receive a 10% discount on any product? |
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This is incorrect. Only NAR members who arrive to RU by clicking on the link from REBAC’s site are eligible to receive a 10% discount on select REBAC products. NAR members must provide their NRDS number in their profile to be eligible for this promotion.
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| 3. |
I received my credit card statement and it says I was charged by Learning Library Inc., although I only purchased course from REALTOR® University? |
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Learning Library Inc. is the technology provider behind REALTOR® University. We are partners and technology experts hired by RU to support NAR’s members by providing you with the best customer service possible. Your purchase is valid and backed by a dedicated team of professionals
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| 4. |
How do I pay by check? |
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You may purchase a course without using a credit card. Register yourself on REALTOR® University, but don't purchase any products until we receive the cheque and process it. Checks may be remitted to:
Attention: Learning Library Inc.
322 King Street West 4th Floor
Toronto, Ontario M5V 1J2
Phone: 416-703-8674
Fax: 416-703-8675
When the cheque is processed, we will contact you and assist with adding the product to your profile. If you require more information please contact us.
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| 5. |
How to request refund? |
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If you wish to apply for a refund of any product purchased at REALTOR® University, it must be done within 1-30 days of the purchase date. Refund requests later than 30 days will not be accepted. To apply, please send us the following information and note the processing fee structure:
Contact our Customer Service team via support@learninglibrary.com or leave the following information at 1-877-762-9322 x222. Please provide the following information:
1. Your name in full
2. The product name purchased
3. The reason for the refund
4. No credit card information required for refund*
5. The information contained in this Refund Policy supersedes any verbal or other written information that anyone may receive regarding this policy.
*Refunds will be credited to the same credit card the original purchase was made on.
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| 6. |
Can I transfer my payment from one course to another or even to a classroom course? |
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Please send you request to support@learninglibrary.com with the following information attached:
1. Your full name
2. The product name purchased
3. The reason for transfer
Decisions on fee transfers are done on case-by-case basis.
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| 7. |
I need receipt faxed to me. |
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If you need your receipt faxed to you please contact Support at support@learninglibrary.com with the following information included:
1. Your full name
2. The product name purchased
3. Your fax number
A faxed receipt will be sent within 24 hours
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| 8. |
I forgot my username or password. |
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To reset your username/password please click on the ‘Forgot your password?’ link located either on RU Home Page or RU Catalog, then follow instructions. You will be sent a temporary password that will allow you to login into your account and setup new one.
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| 9. |
I successfully completed the course and/or exam and did not receive my certificate. |
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If you have not received a course completion certificate via email 24 hours after you have completed your exam or course please contact our support team at support@learninglibrary.com and your certificate will be forwarded to you.
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| 10. |
When I try to access a discussion forum, I get a login screen and my username/password is not accepted. How do I post new messages? |
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To access discussion forums, you do not need to log in. Click on the module that you are working on and it will bring up the discussion topics. From there, click on ‘post’ to make a new topic or you can click on an existing one and then click on it to reply. Discussion forums are learning tools and in most cases do not have a bearing on the course.
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| 11. |
How do I bookmark my place in the course so when I came back at the later date I am able to continue from the point where I left off? |
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Most new courses in our catalog automatically bookmark your place as you progress through the course.
If a course has the BOOKMARK button in the top right corner please follow these steps:
When you are ready to leave the course, click on the bookmark button in the top menu of the course window. When you come back to the course you will be prompted to start from the beginning or to continue from the bookmark. Occasionally, you may have to start a course twice before the program recalls the right bookmark page.
Make sure you have Adobe Flash Player 9.0 installed on your computer. If you don’t have it or you don’t know which version you have please download it from the following site: http://www.adobe.com/products/flashplayer/. It’s FREE!
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| 12. |
I purchased a course but after clicking on ‘Launch Course’ link it will not start. |
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Typically, this has to do with certain settings in your browser. We advise you to turn off your browser’s pop-up blocker program(s) as well as pop-up blockers within any other software you may have such as Google or Yahoo toolbars.
Click here for detailed description on how:
http://www.nacubo.org/Documents/prof_dev/PopUpBlockers.pdf
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| 13. |
I cannot move forward in my course. The arrow pointing to the next page is grayed out. |
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Most of the courses contain one or more hurdles which are mandated and required by the state or provincial regulators. Please make sure that you click on every single object (box, link, icon or image) and listen to the audio (if applicable) on the specific screen in order to enable the course to move forward. If you are certain that you have followed these steps and you still cannot advance through the course please email support@learninglibrary.com .
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| 14. |
I completed the exam and I want to dispute questions and/or answers. |
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If you wish to discuss any of the content related issues please contact the appropriate course provider. Please click here for the list and contact information of the course providers.
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| 15. |
I cannot display the full screen properly; the screen is cut off. |
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Please note that minimum system requirement mandates that resolution of your screen is set to 1024 x 768 pixels. Please change your resolution and then try launching course again.
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| 16. |
After launching the course I get a white blank screen. Where is the course content? |
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Some students will only see a white page without any text or pictures. This means that you either don’t have latest version of Adobe Flash Player you don’t have Adobe Flash Player at all. If you don’t have Adobe Flash Player or you don’t know which version you have please download it from the following site: http://www.adobe.com/products/flashplayer/. It’s FREE!
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| 17. |
I have an old version of the course in my profile purchased less than one year ago and I am having trouble accessing it? |
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Please email our support at support@learninglibrary.com. We will exchange the product for the latest version of the same title, if it is available.
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