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Help & Info

Technical Support


Email: support@learninglibrary.com

Support Hours

9:00 AM - 9:00 PM EST

9:00 AM - 5:00 PM EST


Now In: Customer Service

Thank you for visiting the support section of the website.

Contact Us

Telephone: 877 762 9322
Facsimile: 416-703-8675

Customer Service:

In order to serve you better, please select one of the following options:

  • Frequently Asked Questions – we recommend you first browse through these common issues and questions to find an immediate answer
  • Send email to customer service – if you did not find your answer in the FAQs we recommend that you send an email to our customer service group. Please note that depending on type and nature of your request it may take up to 24 hours for us to get back to you. Please make sure your email includes the following:
    • Type of request (example: Refund request, login issues, bookmarking problems,etc.)
    • Copy of your receipt as sent by the system when you purchased the course
    • Detailed information describing the issue you are experiencing
    • If possible, screenshot of the screen showing the outlined problem (you can take screenshot by holding CTRL key and pressing PRT SCRN button at the same time, then pasting it into your email message)
    • Any additional information that may be helpful in resolving the matter
  • By calling us:
    • Weekday Hours: 9:00 AM - 9:00 PM EST
    • Saturday Hours: 9:00 AM - 5:00 PM EST
    • 1.877.762.9322